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  • Writer's pictureIntegrity Auto Collision Center

Navigating the Collision Repair Process: What Every Car Owner Should Know

Updated: May 15

Have you ever been in a car accident and wondered what steps to take next? At Integrity Auto Collision Center, we understand the stress and uncertainty that comes with collision repair. That's why we're here to guide you through the car accident and collision repair process, ensuring your vehicle is restored to its pre-accident condition with the utmost care and attention to detail.


Before you even bring your car in for a repair, it's crucial to document everything at the scene of the car accident. Take photos of all vehicles involved in the car crash, noting the damage and any relevant road or weather conditions. Don't forget to contact your insurance company to file a claim. However, be cautious of their recommendations for auto collision repair shops. Many insurance companies have contracts with certain shops, which may prioritize cost savings over quality repairs. Remember, it's your right to choose where your vehicle is repaired, and at Integrity Auto Collision Center, we work for you, not the insurance companies.


Quality and Safety Comes First

At Integrity Auto Collision Center, our top priority is quality and safety. Our team is I-CAR certified and recognized as a certified collision repair center for various vehicle makes, including Chrysler, Dodge, Fiat, Jeep, Ram, Nissan, Hyundai, Subaru, and Infiniti. We're proud to be a pro-consumer shop, advocating for your best interests throughout the repair process. We refuse to compromise on the quality of repairs or your safety for faster or cheaper repairs.


Beware of Cheap Repairs

Beware of other body shops that may promise faster or cheaper repairs. While everyone wants to save money, compromising on quality can have serious consequences for your vehicle's safety. At Integrity Auto Collision Center, we prioritize using only original equipment manufacturer (OEM) parts to ensure the integrity of your vehicle is maintained.


Rental Cars Available

We understand that being without your vehicle can be inconvenient, which is why we offer a fleet of rental cars to keep you on the move while your vehicle is in our care. Whether your insurance policy covers a rental car or not, we'll assist you through the rental process, ensuring you have a suitable vehicle to rely on. Don’t let a car accident stop you from continuing on with your everyday routine; stay mobile with our rental car solutions in Vacaville, Fairfield, Vallejo, Benicia, Rockville, Suisun, Dixon, Elmira, and the rest of Solano County!


The Collision Repair Process

A quality repair job involves many steps, and although our estimators are among the industry's finest, certain types of damage may only be assessed by disassembling the vehicle. We know how important your vehicle is to you; that’s why we pledge to keep you informed throughout the entirety of the repair process. We work as quickly and efficiently as possible to return your vehicle with safe and quality repairs.

Please keep in mind that this is a rough guide on the repair process as the repairs needed vary by vehicle, as well as the insurance company process:

  1. Estimate is Prepared

  2. Owner & Insurance Review

  3. Parts are Ordered After Approval

  4. Vehicle Disassembly and Inspection After Parts Arrive

  5. Additional Damage is Reported to Insurance

  6. Supplement Damage is Reviewed by Insurance

  7. Additional Parts Ordered (If Necessary)

  8. Vehicle is Repaired

  9. All Repairs Inspected

  10. Corrections Made (If Necessary)

  11. Vehicle is Prepped for Paint Booth

  12. Vehicle Undergoes Multi-Step Refinishing Process

  13. Vehicle is Re-Assembled

  14. Wheel Alignment is Completed

  15. Any Final Details Are Completed

  16. Final Inspection & Delivery Date Given


Beware of Contracted Body Shops

Most body shops have contracts with insurance companies. What this means for the consumer is that these two entities will partner together so that when you need auto collision repair, your insurance company will encourage you to go to a certain auto body shop. This is because, in their contract, the insurance company refers their clients to them so that they have the work, and in return, the body shop will complete cheap repairs, allowing the insurance company to save money. However, the consequences of cheap repairs directly affect the quality of the repairs and the safety of the consumers' vehicles.


Choose An Independent Collision Repair Center

Claim your free online estimate today and experience the Integrity Auto Collision Center difference. If you have any questions or concerns, don't hesitate to reach out to us. We offer a full range of services, from the simple to the complex. Our shop is equipped with a computerized estimating program, computerized paint matching capabilities, a laser measurement system, frame racks, spray booths, spot welders, and MIG welders. Our team of trained experts works diligently and efficiently on every client's vehicle. We're here to help every step of the way.

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